Terms of Service

Last updated: 03/02/2023

These Terms of Service apply to all work carried out by Flex Business Support (“I”, “me”, “my”) for clients (“you”, “your”).

By engaging my services, you agree to the terms below.

1. Services

Flex Business Support provides practical administrative, digital, and light project support to small businesses and sole traders.

Services may include (but are not limited to):

  • General admin support
  • Digital setup and tidy-ups
  • Process organisation
  • AI and automation support for everyday admin
  • Short-term or ongoing assistance

The exact scope of work will be agreed before work begins.

2. Engagement & Scope

  • Work is carried out on an agreed scope or task basis
  • Any changes to scope will be discussed before proceeding
  • I may decline work that falls outside my expertise or capacity

3. Fees & Billing

  • Work is billed hourly
  • Minimum charge: 1 hour
  • Time is tracked in good faith
  • Invoices are issued after work is completed unless agreed otherwise
  • Payment terms: [e.g. 7 days from invoice date]

4. Ongoing Support

Ongoing or repeat work may be agreed if useful, but there is no obligation on either party to continue beyond each agreed task.

5. Client Responsibilities

You agree to:

  • Provide accurate information and access where required
  • Respond in a timely manner where your input is needed
  • Ensure you have the right to grant access to any systems or data

6. Remote Access

If remote access to your systems is required:

  • Access will only be used for agreed work
  • You are responsible for providing and revoking access
  • I am not responsible for pre-existing issues within your systems

7. Confidentiality

I treat all client information as confidential and will not knowingly share it with third parties, except where required by law.

8. Data Protection

I aim to handle all data responsibly and in line with UK data protection principles. Clients remain responsible for their own data compliance unless otherwise agreed.

9. Liability

While I take care in all work, I cannot accept liability for indirect loss, system failures, or third-party services outside my control.

10. Termination

Either party may end an engagement at any time. Any completed work will be billed accordingly.

11. Governing Law

These terms are governed by the laws of England and Wales.